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| • Anti-Spyware Detection and Removal from Counter Spy Anti-Spyware Bundled for Free |
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• Anti-Virus Support for Major Vendors and Vipre Enterprise Anti-Virus Bundled for Free |
| • Remote Access Control Via LogMeIn |
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• Asset Reporting |
| • S.M.A.R.T. hard drive check (Predictive hard drive failure) |
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• Microsoft Security Patch Whitelisting Service |
| • Script Deployment |
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• Low Disk Space Alerts |
| • Alert Analysis, Filtering, & Notification |
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aNetworks provides our clients with an opportunity to reduce their IT budget by providing preventive monitoring services for Servers remotely.
PROGRAM HIGHLIGHTS:
24x7 NOC Monitoring Team
This team monitors incoming server alerts and event logs, which are analyzed and cross referenced against our internal database. Steps to resolution are provided to our Remote Tier 2 Server Support Team for remediation. *
aSentry Server Technology Platform
Service provides state of the art automated checks and proactively schedules jobs to maintain client systems.
Alert Analysis, Filtering & Notification
NOC Team notifies the Remote Tier 2 Server Support Team ** via an escalation matrix for issues directly affecting end users. (E.g. Server or network device down, Exchange failure, Active Directory failures, etc…)
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ALSO FEATURING:
• Two forms of Remote Control (RDP, LogMeIn)
• Anti-Virus Protection
• Anti-Virus Support for Major Vendors and Vipre
• Anti-Virus Bundled for Free
• Security Patch Management
• Microsoft Security Patch Whitelisting Service
• Service is provided for Remote Tier 2 Server Support Team * to repair issues remotely.
• Comprehensive reports on inventory and preventive maintenance activities.
• Comprehensive tracking of all software and hardware on each server.
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* Changes are also tracked and aids in quicker problem resolution
** Standard hourly fees apply for all Tier 2 work. |
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